Frequently asked questions.

Jewellery

Are your earrings heavy?

No, the earrings we currently sell are less than a 50 cent coin combine. That’s the great thing about using resin and acrylic materials, they are super lightweight so you can wear your sparkle all day.

Everyones earrings are different though so if you have any further questions feel free to contact us at hello@flowaturestudios.com.

Do you ship Internationally?

Yes, we do ship internationally for earrings, it’s a $15 fee and please allow between 2-4 weeks for items to arrive.

In regards to artworks, we would love you to contact us for a quote with your country, zip code and artwork you are interested in as prices vary considerably depending on the size, weight and location. 

How long does earring delivery take?

Please allow between 4 business days for order to be processed and up to 2 weeks for delivery within Australia. If it is local delivery within Brisbane area, it can even arrive the same day it’s sent out. If you have any questions please email hello@flowaturestudios.com

What delivery service do you use?

Flowature uses either Sendle or Australia post

Do you do earring clip ons?

Yes, please just add on your order notes you require clip ons + any allergies so we can make the changes to the earrings. Please allow an extra week for delivery for this to be organised.

Do you accommodate for allergies?

Yes, we believe that just because you are allergic to certain materials doesn't mean you should be limited in what earrings to choose. When placing order please write in comments exactly materials you can’t wear + what is your preferred material (still being realistic on cost). If we have any further questions we will contact you directly. Please allow an extra week to make these changes.

Do you offer returns and exchanges?

Flowature is a small bespoke business, so this is something we are happy to discuss with you. If there is damage to the earring caused by the maker or material reaction over a 1 year time frame, then yes we can do a full refund or exchange.

Important to be aware that the same design, colouring and finish might not be available.

How best do I clean and care for my earrings?

A microfibre cloth goes a long way, please be aware that it is definitely not recommended to use any alcohol based cleaning products on the earrings. Especially the any mirror acrylic or gold/silver components as this will tarnish the finishes.

Also using hairspray, perfume or sanitisers near earrings can affect the mirror acrylic and gold/silver components too.

Where can I see the earrings in Person?

Flowature is currently showcasing and selling the earrings at Brisbane’s top curated Market, The Market Folk.

https://www.themarketfolk.com.au/information-for-visitors

Do you sell your earrings wholesale?

Yes Flowature does and is open to working with amazing businesses with similar values. Also can arrange exclusive pieces, collections and designs for interested shops.

If you would like to connect please email hello@flowaturestudios.com

Artworks

How long will it take for my art purchase to arrive?

How exciting you have purchased a piece or are looking at purchasing an artwork. Arrival time truly depends on the sizing of the artwork, your shipping region within Australia and if the artwork is a pre-made vs a commissioned piece. On average please allow allow 2-3 weeks for your order to arrive. If you require your order sooner please contact us and we will try our best to see if this is possible. 

Please note: these timeframes can vary during certain times of the year such as Christmas, Easter and Public Holidays. But we will ensure to get it to you as soon as possible, because we also can't wait to have it in your home.

How can I go about ordering a commissioned pieces?

Mazana loves to create commissioned pieces which are bespoke, one of a kind and uniquely made to what you are wanting to create. On a regular basis Mazana creates for both private and commercial clients. The benefit of costumed made statement piece is that Mazana can tailor it to your colour and size specifications.

Please contact us at hello@flowaturestudio.com for more enquiries and further questions.

Do you work with Designers, Stylists and Architects?

Yes, Mazana Abraham works with varied building, design and commercial institutions. We can work with you to create a custom design that is unique and in line with your client's brief. Please contact us at hello@flowaturestudio.com for further details and if you would like to arrange a meeting to see works in person.

Is there anywhere I can see the artworks or Jewellery in person? 

Mazana does across the year exhibits her work within galleries, various art events and markets. At this time please reach out as we are able to do a in person or virtual viewing of the recent collection.

Why should I invest in art?

There are many reasons why people choose to invest in art. Mazana personally believes that the pieces people are most drawn are because they represent something greater for that individual. Something that sometimes can not be captured by words and that in itself is an invest.

Most people are drawn to Mazana’s work due to her unique individual flare of colour combinations and that the are consciously created from a space of peace.

Mazana’s clients, including private residential and commercial owners, are also looking for statement pieces to make an impact in their space. Her clients appreciate professional and collaborative approach. While also keeping with the clients' individual palette, style and brief. Her clients are drawn to the high-end aesthetic beauty inherent in the works and take great pleasure in knowing that the works are not readily available through mass production. These pieces also can’t be duplicated and are individual down to every detail.

What resin do you use?

Currently Mazana uses Epoxy Resin supplied by Barnes Products.

Will my painting discolour over time?

Resin is known over time to naturally throw a slightly warmer undertone, which can be increased with high exposer to UV Rays. But Mazana with most paintings uses 3 or more coats of resin to help avoid this occurring and uses Barnes Products due to their fantastic high quality products.

How best do I best hang my painting?

Wherever you choose to hang your painting in your home the best thing we can recommend is to hang it in a space where it can have a direct light above it or on it. As the painting depth and shine will really be highlighted by this. Try to place it where direct sunlight will not be on the painting as strong UV rays will discolours the resin over time.

Depending on your wall at home/office space is dependent on how you can hang it. However in most homes a simple nail in the wall will work, you just want to make sure the painting sits flush against the wall.

How best do I clean my painting or Jewellery?

In regards to your new piece, we simply recommend using a microfibre cloth and light water to wipe the surface. Best to not use any harmful chemicals or agents as you can strip the shine from the resin and the outer edges. If you don’t have a microfibre cloth you just want to make sure you don’t use anything that will scratch the surface.